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PRIVACY POLICY

Privacy and Copyright Protection

Medworks (“Us”, “We”, “Company”) is the author and publisher of the services mentioned in the following paragraph.

This Privacy Policy applies to the Medworks phone application (“Phone Service”), Patient Web Application (“Patient Web Service”) and Institute/Staff Web Application (“Institute Web Service”). Patient Web Service and Institute Web Service are located at www.medworks.pk and the webpages and other web addresses accessible from such site, including without limitation, the Medworks Web Store, and any email or other messages that we send to you that link or refer to this Privacy Policy are collectively called “Services”.

We refer to each user of our Services, and any parent or guardian acting on behalf of such user, as "you" or as a "User." We also refer to any company on whose behalf a User is using Medworks Services as "you" or a "User." The Privacy Policy is subject to the Terms of Use located at www.medworks.pk/termsofuse, and if there is a conflict between this Privacy Policy and the Terms of Use, the terms of this Privacy Policy will control.

1 Types of Data Collected

1.1 Registration and Profile Information

You must create an account to use our Service. This may be done by providing your email address. You may also voluntarily add or edit your profile information such as phone number, address, weight, and information related to your diabetes management such as your diabetes type, glucose range, A1C level, insulin and medicines, and miscellaneous comments for Mobile Application Services and Patient Web Services. For Institute Web Services, name, address, name of institute, designation, and phone number are mandatory.

1.2 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

1.3 Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

1.4 Tracking & Cookies Data

To make our Services more useful to you, our servers (which may be hosted by a third party service provider), may collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and a date/time stamp for your visit.

We also use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site.

We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Persistent Cookies can be removed by following Internet browser help file directions. At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions. However, you can change some of your privacy preferences through your browser.

2 Use of Data

Medworks uses the collected data for various purposes:

2.1 Provision of Services

The Personal Information you provide is necessary for such purposes including allowing you to set up a user account and profile, allowing the Registered Institute/Staff to access the uploaded User Information including medical and health information, providing the Services, using the user information to facilitate order booking through third party Partner pharmacies and Partner laboratories.

The personally identifiable information of the registered institutes, partner pharmacies and partner laboratories is not generated by Medworks and is provided by the registered institute, partner pharmacies and partner laboratories. Medworks displays such information on its Services without any representation or warranty on the accuracy or completeness of the information. The Company will, however, take reasonable steps to ensure the accuracy and completeness of this information.

2.2 Commercial Usage

Medworks may draw upon this Personal Information for commercial purposes in an aggregated or non- personally identifiable form for advertising including advertising by third parties, statistical analysis and business intelligence purposes, for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

2.3 Academic Research Usage

Medworks may draw upon this Personal Information for academic research purposes and in an aggregated or non- personally identifiable form for research, and may sell or transfer data in an aggregated and non-personally identifiable form to accredited research organizations or institutions.

2.4 Miscellaneous Usage

Medworks may also use information provided by the Users to contact them regarding new services, solicit feedback, improving Services, and/or customizing any advertising.

3 Disclosure of Data

3.1 Vendors and Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Services are used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

An example of such a service is Google Analytics. It is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

3.3 Affiliates and Acquisitions

We may share some or all of your Personal Information with our subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy. If another company acquires our company, business, or our assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Other Disclosures. Regardless of any choices you make regarding your Personal Data (as described below), Medworks may disclose Personal Data if it believes in good faith that such disclosure is necessary:

  • in connection with any legal investigation to comply with relevant laws or to respond to subpoenas, court orders, warrants, or similar documents issued by a court having jurisdiction and served on Medworks;
  • to protect or defend the rights or property of Medworks or users of the Services; and/or to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, Terms of Use for the Services, or any agreement related to the use of Services.

3.4 Registered Institutes/Pharmacies/Laboratories:

Users of Institute Web Service can send requests to users of Phone Service and Patient Web Service to access their uploaded User Information, including medical and health information. Phone Service and Patient Web Service user data will only be shared with registered institutes/staff following Phone Service and Patient Web Service Users’ approval. Users of Phone Service and Patient Web Service may at any point revoke access for registered institutes/staff, thereby preventing them from seeing User data.

Registration and Profile Data to the extent of name, contact information, and address of users of Phone Service and Patient Web Service may also be shared with third parties to facilitate order booking through third party partner pharmacies and partner laboratories.

The personally identifiable information of the registered institutes, Partner pharmacies and Partner laboratories is not generated by the Company and is provided by the registered institute, Partner pharmacies and Partner laboratories. Medworks displays such information on its Services without any representation or warranty on the accuracy or completeness of the information. Medworks will, however, take reasonable steps to ensure the accuracy and completeness of this information.

3.5 Disclosure for Commercial and Academic Use

Medworks may disclose data in an aggregated and non-personally identifiable manner with partners and third-parties in accordance with Paragraphs 2.1 and 2.2

4 Voluntary Nature of Providing Information

All the information provided to the Application by a User, including sensitive personal data, is voluntary. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent is not given. All statements in this Privacy Policy apply to all Users and all Users are expected to read and understand the Privacy Policy.

You hereby also give your consent to the Company to store the User Information on the Company’s servers, regardless of where the servers are located.

Medworks will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a server in any given geography or country unless there are adequate controls in place including the security of your data and other personal information.

 

5 Information Deletion

You are responsible for maintaining the accuracy of the information you submit to the Services, such as your contact information provided as part of Account registration. If your Personal Information changes or if you have inadvertently submitted information without reading the Privacy Policy, you may correct or delete inaccuracies, or amend information, or delete such information by making the change wherever possible on the Application or Website or by contacting us through email.

You can contact Medworks on info@medworks.pk to inquire whether the Company is in possession of your personal data. If you do not want the Company to be in possession of such data you may require the company to delete and destroy all such information. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or the Company has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, the Company may, at its sole discretion, discontinue the provision of its services including the Services provided to End-Users.

 

5.1 Protection of Information

Medworks relies on a HIPAA-compliant cloud server for the storage of data. Strict policies are in place to prevent unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss.

However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the services including the Services listed in the Terms of Use, the Company shall not be held liable for any loss whatsoever incurred by the User. Users may note that Registered Institutes and partnered laboratories/pharmacies have agreed to implement all market practices and security policies to control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. However, the Company bears no liability for any loss whatsoever in case of any data loss or theft from the custody of the Registered Institutes and partnered laboratories/pharmacies.

Medworks implements reasonable security practices and has physical, technical and administrative controls in place to minimize the risk of data breach. These practices include encryption of data in transit, storing data on HIPAA-compliant cloud servers, and regularly changing passwords. Passwords too are of substantial complexity.

It is important for you to protect against unauthorized access to your password, and Service access devices. The Company does not undertake any liability for any un-authorized use of your login to Medworks. If you suspect any unauthorized use of your login to Medworks, you must immediately notify the Company by sending an email to info@medworks.pk. You shall be liable to indemnify the Company due to any loss suffered by it due to such unauthorized use of your login to Medworks.

The Company makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds all such employees to strict confidentiality obligations through legal contracts.

Please note that data is stored on a cloud, and may be stored in a geography whereby best service access is available in terms of data transmission rates.

6 Changes to Our Privacy Policy

We may revise this policy from time to time. When we do, we will post the revised policy on this web page, and the revised version will be effective when it is posted. If we make any material changes to this policy, we will notify you of such changes by posting them on this page or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use our Services after those changes become effective, you are agreeing to be bound by the revised policy.

7 Contacting Us

Please feel free to contact us with any questions, concerns, or comments at:

Medworks

327 Haider Ali Road

Karachi, Pakistan

info@medworks.pk